Privacy Policy

This Privacy Policy for Existwise Wellbeing LLP (‘Existwise’, 'we', 'us', 'our', or ‘Platform’), describes how and why we might access, collect, store, use, and/or share (process) your personal information when you use our services ('Services'). You are advised to read this Policy carefully and fully understand the nature and purpose of gathering and/or collecting sensitive, personal and other information and the usage, disclosure and sharing of such information.

 

By accessing and using our Platform you affirm that you have read the Terms of Use and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them. If you do not agree to the terms in the Privacy Policy you should stop using the Platform immediately.

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Reading this Privacy Notice will help you understand your privacy rights and choices. If you still have any questions or concerns, please contact us at support@existwise.com.

 

Consent

By using the platform, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy and under the data privacy laws in India. You acknowledge that you are providing your Personal Information out of your free will. You may decide which Personal Information, if any, you would like to share with us, but some functions of the Platform may not be available to you without providing us the necessary information. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to support@existwise.com.

 

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1. INFORMATION WE COLLECT

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Personal Information

To enable you to engage with our Services, we will use personal information about yourself. Personal Information means any information that may be used to identify you and that is not otherwise publicly available, including, but not limited to, your first and last name, phone number, email address, gender, occupation, hometown, personal interests, emergency contact number, medical history and any other information that the professional might require from you.

 

You may change some of the information that you provide through your account page at the website, or by writing to us at support@existwise.com. We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

 

Sensitive Information

You acknowledge that in the course of your use of the Website we may receive Sensitive Personal Information (“SPI”). SPI means personal information relating to your password; physical, physiological and mental health condition; medical records and history; sexual orientation and financial information. You hereby consent and agree to allow us to store and display the SPI collected on the Website. SPI collected by us shall not be disclosed to any third party without your express consent, save as otherwise set out in this Policy or the Terms of Use or as required by law.

 

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

 

 

2. HOW WE PROCESS YOUR INFORMATION

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We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting. or other legal requirements).

 

 

3. COOKIE NOTICE

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Like many websites, we use “cookies” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

 

 

4. CONFIDENTIALITY AND INFORMED CONSENT

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Confidentiality is the cornerstone of psychotherapy. We will keep confidential and protect your Personal Information and SPI except where disclosure is required or permitted by law or in instances where use and disclosure thereof is permitted under this Policy.

 

What you share in your interactions during consultation remains private within the treating team. Even the fact that you are availing these services shall remain private. Existwise will take all reasonable precautions to protect confidential information obtained through or stored in any medium.

 

There are certain limits to confidentiality - especially when an individual’s safety is concerned. This includes situations where there is a threat of serious harm to the client themselves or to someone else, or where minors, senior citizens or disabled persons may be being abused. In such cases, the psychotherapist will be obligated to share information with the clinical supervisor and others, including emergency contacts and other people deemed fit and essential to maintain safety, including but not limited to family, friends, and law enforcement authorities.

 

In the event that you wish to seek consultation from another mental health or medical professional, clinically significant information can be shared with the relevant professional with your consent.

 

 

5. THIRD PARTY DISCLOSURE

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Third parties provide certain services available on our website and on our behalf. These include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task and will take reasonable steps to ensure that they are obligated to protect Personal Information on our behalf through confidentiality agreements. Existwise does not sell or trade your Personal Information to third parties unless we provide you with advance notice.

 

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6. SECURITY

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We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure of information given to us. All information we gather is securely stored within databases controlled by us. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction. Your SPI and Personal Information may be collected and stored on servers located in the territory of India and such other countries as we may disclose from time to time. Regardless of where your data is stored, it will be maintained securely as outlined in this policy.

 

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7. LINKS

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The platform may contain links to other third party sites. Please note that Existwise is not responsible for the privacy practices of such third party sites. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties. If you decide to access any of the third-party sites linked to the platform, you do this entirely at your own risk. Existwise encourages you to read the privacy policies of each third party site you visit.

 

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8. CHANGES TO POLICY

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Existwise, at it’s sole discretion, reserves the right to change or remove any part of the Privacy Policy without notice or liability to any third party. Should this Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes on our Website for a reasonable period of time. If you object to any of the changes and no longer wish to use the platform, you can contact us at support@existwise.com to discontinue using our platform and deactivate your account. Using the Services on the website after a notice of change has been published on our website shall constitute your consent to the changed terms.

 

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9. GDPR NOTICE

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The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

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10. JURISDICTION

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This Policy and information contained herein, shall be governed by the laws of the Republic of India. Any and all disputes arising between the user and Existwise with regards to this Policy, including the interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts at Delhi, India.

 

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11. CONTACT

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In case you are dissatisfied with any aspect of our Services, or if you have questions or comments about this notice, you may email us at support@existwise.com or by post at:

Existwise Wellbeing LLP

37/9

Old Rajinder Nagar

New Delhi, Delhi 110060

India